FAQ | Frequently asked questions
Find answers to the most common questions about our coffee tablets, your account, orders and subscriptions.
Top 5
Tintico tablets are solid coffee squares you bite into, made in France. Each tablet is the equivalent of one cup of coffee: enjoy them directly, with no machine, water or capsule. They store easily and can be ordered individually or by subscription at tintico.coffee.
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Yes, delivery is free on tintico.coffee for tablet orders from approximately 30 tablets. For subscriptions, delivery is also included with every scheduled shipment.
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Sign in to your account, then go to My account > Subscriptions > Create a subscription. Choose your tablets, frequency (every 1, 2 or 3 months), first shipment date and delivery address. You get 10% off eligible tablets and free delivery, with no commitment.
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As soon as your parcel ships, you will receive an email with a tracking link. You can also check the status under My account > Orders. For a delivery in progress, click the tracking number shown in the order details.
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Go to the Customer service page to open a request (order, subscription, delivery…). You can also write to us via the Contact form. Sign in to your account to automatically retrieve your orders and subscriptions.
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Sign-in help
From the sign-in page, click Forgot password and enter the email address linked to your Tintico account. You will receive a link to set a new password. Check your spam folder if you do not receive anything within a few minutes.
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Make sure you are using the email registered when you signed up and that your password is correct. Try signing in from another browser or in private browsing. If the problem persists, contact us via Customer service and include your account email.
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Click Sign in / Register at the top of the site, then create your account with your email address. An account is required to place orders, manage your tablet subscriptions and view your delivery history.
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Sign in, then go to My account > Profile. You can update your email address, phone number and password there. To change your email, use the dedicated section in your profile.
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My account
Sign in via My account at the top of the site. There you will find your orders, subscriptions, addresses, profile and customer service requests.
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In My account > Profile, update your name, email, phone or billing address. This information is used for your orders and preparing your tablet deliveries.
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Go to My account > Addresses to add, edit or remove an address. Your default address will be suggested for orders and subscription shipments.
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One-off orders are listed under My account > Orders. Your tablet subscriptions are available under My account > Subscriptions, where you can view the next shipment, change products or pause.
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Coffee tablet subscription
A Tintico subscription delivers your coffee tablets automatically to your door. You choose the products, frequency (every 1, 2 or 3 months) and first shipment date. Each cycle, your order is prepared and shipped without any action on your part. You can edit, pause or cancel at any time from My account > Subscriptions.
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You get 10% off eligible tablets (excluding limited editions and gift sets), free delivery on every shipment, and peace of mind that you will never run out of your favourites. No commitment: you stay in control of every upcoming delivery.
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In My account > Subscriptions, open the relevant subscription. You can change tablets, frequency, address or next shipment date, pause temporarily or cancel permanently. Changes apply to upcoming deliveries according to the deadlines shown in your account.
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When creating your subscription, indicate your daily consumption: our assistant suggests a suitable frequency. As a guide for monthly delivery: about 30 tablets for 1/day, up to 90 for 2–3/day, and more for households that consume more. Adjust at any time from your account.
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The 10% discount applies to coffee tablets eligible for subscription, excluding limited editions and gift sets. Other Tintico products can be added to your subscription but do not qualify for this discount.
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Invoice and payment
A confirmation email is sent after each order or subscription charge. You can also view purchase details under My account > Orders. For an additional invoice, contact customer service with your order number.
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Available payment methods are shown at checkout (credit card, PayPal, etc., depending on options offered at the time of your order). For a subscription, a valid payment method is saved when you subscribe and used for each renewal.
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Your subscription is billed on the processing date of each scheduled shipment, according to the frequency you chose. The amount corresponds to the selected tablets, minus the subscription discount where applicable, plus any additional products. You receive a confirmation email for each charge.
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If your order has not yet shipped, contact us quickly via Customer service. For an order already delivered or an issue with your tablets, open a request with your order number and a description of the problem. Our team will reply as soon as possible.
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Orders and order tracking
Browse the shop, add your tablets to the cart and complete checkout. Sign in or create an account, enter your delivery address, choose your shipping method and pay. You will receive a confirmation email once validated.
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Once the parcel is handed to the carrier, you will receive an email with a tracking link. Status is also visible under My account > Orders > Order details. Delivery times depend on the carrier selected and your delivery area.
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As long as your order has not shipped, contact us as soon as possible via Customer service (Order subject) to try to modify or cancel it. Once the parcel is being prepared or has shipped, it can no longer be cancelled from the site.
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Tintico tablets are sensitive to high temperatures: above certain thresholds, their texture and aromas can be affected. During heatwaves, we deliberately limit delivery options to carriers that can guarantee short transit times or a heat-compatible logistics chain (for example Relais — Shop to shop — so your tablets do not melt in your mailbox or in an outdoor pickup locker). Other options may be temporarily hidden to protect the quality of your tablets. We recommend choosing an indoor relay point or postponing your order if needed.
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