Customer service
Browse the FAQ or contact our team about orders, subscriptions or delivery.
Frequently asked questions
Once shipped, you will receive a tracking email. You can also check status under My account > Orders. If delayed, open a Shipping request with your order number.
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Your orders are listed under My account > Orders. If not yet shipped, contact us quickly with an Order request.
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Product information is on each product page and packaging. For anything else, use General or Other as the subject.
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Try signing in again via My account. If it persists, open a General request with your account email.
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Check your confirmation email first. For refunds, invoices or subscription charges, open a request linked to the relevant order or subscription.
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