Order tracking and returns
Track my order delivery
If you placed an order on tintico.coffee, you can follow its progress in your account area.
Your order is confirmed by our team and sent to our warehouse. It is then carefully prepared. As soon as your parcel leaves our warehouse, we send you an email confirming dispatch with a carrier tracking link. Remember to check your inbox!
Your order will then be delivered according to the option you chose: Colissimo, Chronopost relay or another carrier available at the time of purchase.
Order placed
Thank you for your order. We are preparing it as quickly as possible.
Being prepared
Your order is being prepared by our team.
Out for delivery
Your order is on its way to you.
Delivered
Your order has been delivered!
Make a return
Changed your mind? Something wrong with your order? You have a 14-day right of withdrawal after receiving your parcel.
For hygiene and safety reasons, only unopened products, properly protected in their original packaging, in perfect resaleable condition, with any accessories and the corresponding invoice will be accepted.
To return all or part of an order, contact our customer service or see our FAQ for the full procedure.
How do I return my order?
Place your order
Go to your orders in your account, select the relevant order and contact customer service to start your return.
Download the return label
Once your request has been approved by our team, we will send you a prepaid return label to print.
Attach the label to the parcel
Place your products back in the original shipping box if possible. Seal the parcel and attach the return label following the instructions provided.
Drop off the parcel
Drop off your parcel at a relay point, post office or mailbox (if suitable) and keep proof of handover. You have 14 days to return your parcel from the date you notify us of your withdrawal.
Return received
Once we receive the returned products, our logistics team checks them before issuing a refund. In case of a packing error or damaged item on arrival, we will arrange an exchange or appropriate refund.
Do the right thing,
Recycle the contents of your order properly
Your shipping box and outer packaging can be recycled in your local recycling bin.
Depending on where you live, some packaging may go in plastic recycling or at a waste collection point. For guidance near you, see our FAQ or your local authority's sorting instructions.