Terms and conditions of sale

Access to the Site is free for all visitors and does not require registration.

To order Products or take out a Subscription, the Customer must create a Login to access their Customer account.

Creating a Customer account is free and is done via the Site.

To create an account, the Customer must complete the registration form under their own responsibility, providing their details and Login. The information requested is required to process orders and Subscriptions. The Customer must keep this information up to date. This obligation is the Customer's sole responsibility.

Holders of a professional account acknowledge that they cannot benefit from the Consumer Code provisions that apply exclusively to consumers.

Any connection to the Site using the Login is deemed to have been made by the Customer.

ZENNO shall not be liable for any loss caused by fraudulent use of the Login.

The Customer expressly acknowledges that entering their Login constitutes identification.

The sales contract is validly formed when, after entering their Login, the Customer has placed the order (first click), has been able to read and accept the Terms, has checked the order details and total price, has corrected any errors and has confirmed the order with a second click, in accordance with Articles 1127-1 et seq. of the French Civil Code.

The double-click procedure constitutes the Customer's consent and makes the sums due for performance of the order payable to ZENNO.

In accordance with Article L. 221-14 of the French Consumer Code, any order confirmed by the second click creates a payment obligation.

ZENNO sends the Customer an email confirming conclusion of the sales contract. That email also provides the Terms on a durable medium, the information referred to in Article L. 221-5 of the French Consumer Code, and an order number.

An invoice is made available to the Customer, including in “My account”. ZENNO recommends that the Customer keep the acknowledgement email and the invoice.

ZENNO keeps computerised records of orders and payments under reasonably secure conditions. Archived order forms and invoices may therefore be produced as evidence, which the Customer expressly acknowledges.

ZENNO undertakes to use its best efforts to fulfil Product orders, but can only do so within the limits of available stock. In the event of a stock shortage, ZENNO will inform the Customer as soon as possible.

As long as the order has not been put into preparation or shipped, the Customer may request a change or cancellation via customer service, stating the order number. ZENNO will endeavour to process the request, without guaranteeing it once logistics processing has started.

Once the parcel is being prepared or has been handed to the carrier, the order can no longer be cancelled from the Site. The Customer may then, where applicable, exercise the right of withdrawal under Article 9.

The prices shown on the Site are those in force on the date the sales contract is concluded. They are displayed in euros including VAT and may be increased by delivery charges that vary according to geographic area, volume and weight, and by any handling fees indicated at the time of order.

In the event of an obvious and gross typographical error in the displayed price, the sale may be cancelled.

The VAT rate applied is the legal rate in force on the date of the transaction. If the applicable VAT rate changes, prices including VAT will be adjusted immediately, without prior notice.

ZENNO may change the prices of its Products and services at any time. However, changes will not apply to one-off orders once the sales contract has been validly formed (Article 4). The rules for Subscriptions are set out in Article 10.9.

Promotional codes or offers (free delivery, discount, commercial operation) may be offered on the Site. Unless otherwise stated, they are not transferable, cannot be combined with each other, and cannot be combined with the Subscription discount.

ZENNO may withdraw or change an offer at any time. An offer applies only to orders or cycles for which it was validly entered and accepted before payment confirmation.

For a one-off order, the full price must be paid at the time of order; receipt of payment by ZENNO triggers preparation and then dispatch of the Products.

For a Subscription, each cycle is paid on the processing date of the scheduled shipment, in accordance with Article 10.5.

Any payment made before delivery is neither a deposit nor a down payment.

A one-off order may be paid by card or PayPal, depending on the options displayed at checkout.

A Subscription is paid exclusively by card. A valid payment method is stored at signup and used for each renewal. PayPal is not offered for Subscriptions, as renewals are charged off-session.

The Customer warrants that they have the authorisations needed to use the chosen payment method. ZENNO reserves the right to suspend processing of any order or Subscription if payment is refused, if the Customer fails to pay, or in the event of a dispute relating to a previous payment.

ZENNO may implement an order verification procedure to ensure that no one is using another person's payment details without their knowledge. In that context, the Customer may be asked to send via customer service a copy of an identity document and/or a masked copy of the card used, together with proof of address. In that case, the order will only be validated after receipt and verification of the requested documents.

The available delivery methods are detailed on the Site and restated at the time of order or Subscription (home delivery, pickup point, etc.).

If the address is incomplete or incorrect, or if any information required for delivery is missing, ZENNO shall not be liable for the final quality of the Products or for resulting delays or failed deliveries.

Tintico coffee tablets are sensitive to heat. The Customer is invited to store them away from heat and light, in accordance with the product sheet. During heatwaves, ZENNO may limit delivery methods to carriers able to preserve Product quality. Some options may be temporarily hidden.

Delivery is available in the countries and areas shown on the Site at the time of order, provided the chosen payment method is accepted.

The Customer is responsible for checking whether the laws applicable in their country allow them to place an order.

For delivery outside France, customs duties, taxes or local formalities may apply. They are borne by the Customer, unless otherwise stated at checkout.

When ordering, the Customer may designate a third party to receive the Product, including via carrier instructions or by choosing a pickup point.

Delivery times start only from the date of full payment of the order (or, for a Subscription, from the processing date of the relevant cycle). They are expressed in working days and are, in principle, stated at the time of order.

In general, delivery within the stated times can only take place if the Customer has fulfilled all of their contractual obligations towards ZENNO.

In accordance with Articles L. 216-1 et seq. of the French Consumer Code, and unless ZENNO indicates otherwise, delivery must take place no later than thirty days after conclusion of the contract.

If the deadline is not met, the consumer or non-professional Customer may require ZENNO to perform within a new period. Notice must be sent by recorded delivery with acknowledgement of receipt to: ZENNO SAS – 4 RUE DE LA REPUBLIQUE – 69001 Lyon. If performance does not occur within that new period, the Customer may terminate the contract in the same way.

If the sales contract is terminated under the above conditions, ZENNO undertakes to refund the consumer Customer all sums paid, no later than fourteen days after the date on which the contract was terminated.

Any delivery anomaly (damage, missing item compared with the delivery note, damaged parcel, broken Products, etc.) must be noted by hand on the delivery note, together with the signature of the Customer or the designated third party.

Reservations must be as precise as possible. The wording “subject to unpacking” will not be recognised in the event of a dispute.

For these reservations to be taken into account, the Customer must confirm the anomaly by sending the carrier, within three (3) working days of the delivery date, a recorded letter with acknowledgement of receipt setting out the claims, and send a copy to ZENNO via customer service.

The consumer Customer has 14 calendar days from the date the Product is received by them or by a designated third party, or from receipt of the last Product if the order contained several Products not delivered together, to exercise the right of withdrawal, in accordance with Article L. 221-18 of the French Consumer Code.

For a Subscription, the withdrawal period runs from conclusion of the Subscription contract, under Article 10.10.

To exercise the right of withdrawal, the consumer or non-professional Customer may, at their choice, do so online for a Subscription from My account > Subscriptions, send an unambiguous request via customer service, submit the model withdrawal form at the end of these Terms, or use the form provided on the Site. In the latter case, ZENNO will promptly send an acknowledgement of receipt on a durable medium.

The consumer must return the Products to ZENNO (or to a third party designated by ZENNO) within a maximum of fourteen (14) days of communicating the decision to withdraw.

Apart from the cost of returning the Products, which is borne by the Customer, the right of withdrawal is free of charge (refund of the Product and standard shipping).

However, if the consumer Customer chose a more expensive delivery method than the standard method offered on the Site, ZENNO will refund only the amount of standard delivery.

In accordance with Article L. 221-23 of the French Consumer Code, the right of withdrawal cannot be exercised where Products are diminished in value as a result of handling other than that necessary to establish their nature, characteristics and functioning.

ZENNO will not refund Products that have been opened (security seal removed) or that are not in perfect resale condition.

ZENNO refunds the consumer Customer once the Products have been recovered or once the Customer provides proof of return, using the same payment method as the original transaction, unless the Customer expressly agrees to another method.

The right of withdrawal cannot be exercised in the cases provided for in Article L. 221-28 of the French Consumer Code, including:

The Tintico Subscription is a successively performed contract, with no minimum term, under which the Customer automatically receives the selected Products at the chosen frequency, until pause, modification or cancellation.

The Subscription is open to any Customer with an account and a valid card payment method.

Signup takes place on the Site, from the Subscription area or the Customer account. The Customer chooses the Products, quantities, frequency, first shipment date, address and delivery method, then stores a card payment method.

The Subscription contract is formed under the double-click procedure (Article 4). ZENNO confirms signup by email, with a summary of the chosen settings and these Terms on a durable medium.

At signup, and at any time from their account, the Customer sets in particular the following parameters:

When creating a Subscription, the Customer may indicate daily consumption; the Site may then suggest a frequency and quantity for guidance only. Those suggestions are not contractual: only the settings confirmed by the Customer apply.

Unless otherwise stated on the Site at signup, the Subscription includes a 10% discount on eligible coffee tablets. This discount does not apply to limited editions, gift boxes, or other Products added to the Subscription.

Delivery may be free according to the terms displayed at signup (in particular pickup point / Colissimo). Any conditions linked to a minimum number of tablets, a geographic area or a carrier are those shown on the Site when the relevant cycle is ordered.

These benefits do not necessarily combine with other promotional codes, unless otherwise stated.

Each Subscription cycle is billed on the processing date of the scheduled shipment, according to the chosen frequency. The amount corresponds to the Products in the cycle, minus the Subscription discount where applicable, plus any additional Products and, if they apply, delivery charges.

A confirmation email is sent for each charge. Invoices and history are also available in the Customer account.

The Customer undertakes to keep a valid payment method. If payment fails, the Subscription may be placed in payment incident status; ZENNO may suspend the cycle, retry payment and, failing regularisation, cancel the Subscription.

The Customer may change their Subscription at any time from My account > Subscriptions, within the features offered on the Site, including: Products and quantities, frequency, next shipment date, delivery address, delivery method or pickup point, and payment method.

Changes apply to upcoming shipments. If a cycle is already being processed, prepared or shipped, the changes apply to the following cycle.

The Customer is invited to make changes early enough before the processing date shown in their account. ZENNO cannot guarantee that a change requested after processing of the cycle has started will be taken into account.

The Customer may pause their Subscription from their account. During a pause, no new cycle is prepared or charged.

The Customer may resume the Subscription at any time. The next shipment date is then recalculated according to the settings in force.

The Subscription has no commitment: the Customer may cancel it at any time from their account, with no cancellation fee.

Cancellation takes effect for cycles that have not yet been put into preparation. A cycle already paid, in preparation or shipped remains due and will be delivered. Products already delivered remain subject to Articles 9, 11 and 12.

ZENNO may ask for a cancellation reason to improve the service; this information is not a condition of cancellation.

ZENNO may change the Subscription offer (unit prices, discount rate, free-delivery conditions, available frequencies, eligible Products, carriers).

Changes are notified to the Customer by email and/or via the Site, within a reasonable time before they apply to the next cycle. They do not apply to a cycle already paid.

If the Customer does not accept the new terms, they may pause or cancel the Subscription before the next processing date. Otherwise, renewal constitutes acceptance of the updated terms, subject to mandatory provisions of the French Consumer Code.

Any change in the applicable VAT rate applies immediately to subsequent cycles.

The consumer Customer has 14 calendar days from conclusion of the Subscription contract to exercise the right of withdrawal, in accordance with Article 9, including online from My account > Subscriptions.

If the Customer asked for the first shipment to take place during that period, they remain liable for the price of Products already delivered that cannot be returned, in particular if unsealed for hygiene reasons.

After the withdrawal period expires, the Customer remains free to cancel the Subscription under Article 10.8.

If a Product in the Subscription becomes unavailable for a cycle, ZENNO will inform the Customer as soon as possible. Depending on the case, the Product may be omitted from the cycle, postponed, or replaced with the Customer's agreement.

Unavailability of a Product does not automatically cancel the Subscription.

After the sale, the Customer may contact ZENNO with any questions via customer service.

An exchange request must be sent to ZENNO via customer service or by post to: 4 RUE DE LA REPUBLIQUE – 69001 Lyon.

ZENNO allows seven (7) clear days from receipt of the order (carrier proof of delivery being authoritative) to request an exchange. An exchange is not automatic and is assessed case by case. In any event, the returned Product must be in perfect resale condition.

The exchange request must state the order number.

If the replacement Product costs less, ZENNO will issue a credit for the difference. If it costs more, the Customer will pay the balance by card.

Products sold on the Site by ZENNO benefit from the legal guarantee of conformity under Articles L. 217-3 et seq. of the French Consumer Code and the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code. Under these guarantees, ZENNO undertakes, at the Customer's choice, to refund or exchange defective Products or Products that do not match the order.

The legal guarantees of conformity and/or hidden defects do not apply if deterioration of the Product is natural or results from an act of the Customer or the carrier (except where the carrier's liability is engaged under Article 8).

To make a warranty claim, the Customer must send an unambiguous request via customer service.

Upon receipt of the request, ZENNO sends the Customer an acknowledgement. It may include a return form and the address to which the Product must be sent.

The returned parcel must include the Product, the completed return form where applicable, and a copy of the purchase invoice. Incomplete requests will not be processed by ZENNO.